mancing138 Platform Privacy Notice

This page describes what we collect when you use mancing138 and how we keep that data protected. Our platform operates across supported jurisdictions in Southeast Asia, where we process account holder information to deliver live-dealer tables, sportsbook coverage, and mobile access to games and markets.

We collect only the information needed to verify your identity, process transactions via payment partners such as DANA, e-wallet, mobile banking, and local payment, and provide customer support. Your data stays encrypted and is never shared with third parties without legal authority or your explicit consent.

What We Collect and Why

We collect your email address, phone number, full name, date of birth, and document ID (national ID, passport, or driver's license) during account registration. These details are mandatory to comply with Know Your Customer (KYC) verification rules in the jurisdictions where mancing138 operates, including Indonesia.

When you deposit funds, we also record the payment method you use—whether DANA, e-wallet, mobile banking, local payment, or a bank account with online payment, e-wallet, mobile banking, or local payment—along with transaction timestamps and amounts. This data is retained for audit trails and to detect fraud or money-laundering activity.

We collect browsing data such as IP address, device type, and the games or markets you view. We do not sell this information; we use it internally to improve platform performance, troubleshoot technical issues, and personalise your experience on mancing138.

Data retention: We keep your account data for the duration of your membership and for five years after account closure to satisfy regulatory obligations.

How We Use Your Data

We use your personal information to authenticate your account, verify your identity with external KYC providers, process deposits and withdrawals, and deliver customer support via email or in-app messaging. During major tournaments—such as Liga 1 season, Piala Indonesia, or Piala AFF—we may send you notifications about live markets, but you can opt out of marketing emails at any time.

Our analytics team uses aggregate, non-identifying data to measure how many users access the mobile app, how long live-dealer tables remain active, and which payment methods are most popular. This helps us plan infrastructure and decide which markets to cover.

Third Parties and Data Processors

Our payment partners (online payment, e-wallet, mobile banking, local payment, and the banks) receive your transaction data directly when you initiate a deposit or withdrawal. We do not control how they use that data—their privacy practices are governed by their own policies.

Our customer support platform and email provider (located outside Indonesia) may temporarily hold copies of your account data when you request help. We have signed data-processing agreements with all vendors to ensure they follow mancing138's security standards.

Servers may be located overseas

Our database and backups reside on servers in regional data centres, which means your data may be processed outside Indonesia. This is necessary for system redundancy and compliance with our licensing requirements.

Your Rights on mancing138

You have the right to request a copy of all data we hold about you, correct inaccurate information, or request deletion—subject to our obligation to retain KYC records. To exercise these rights, contact support via the in-app help centre or email the address listed at the end of this notice.

You may withdraw your consent to marketing communications at any time by clicking "Unsubscribe" in any email or updating your notification settings in your mancing138 account dashboard.

Cookies and Tracking

We use session cookies to keep you logged in and functional cookies to remember your language preference and game selections. We do not use tracking cookies or third-party analytics that would identify you across other websites. You can disable cookies in your browser, but some mancing138 features may not work correctly.

Contact mancing138

If you have questions about how mancing138 handles your data, or if you believe your privacy has been breached, reach out to our data protection team at [email protected] or use the support form in your account. We aim to respond to all inquiries within seven business days.

Policy Changes

We may update this privacy notice if our practices change or if new regulations affect how we operate. Any material changes will be announced in-app or via email to all active account holders at least 30 days before they take effect. Your continued use of mancing138 after the change date means you accept the updated policy.

This notice was last updated in 2025 and applies to all mancing138 users in supported jurisdictions where local law permits our service.